Summary
Service Corporation International (SCI), North America’s largest provider of funeral and cemetery services, narrowly dodged a disaster after a tropical storm flooded
downtown Houston, Texas submerging all of the company records that were stored in the basement. The natural hazard prompted SCI to freeze-dry 2.3 million records and partner with Zasio Enterprises, a global expert in information governance and records management.
After a careful review of needs and objectives, the two industry leaders worked together on the implementation of Zasio’s flagship technology, Versatile Enterprise™, and a corresponding add-on, Versatile Imaging™. The result? A comprehensive and sound records and document management solution for SCI comprised of a full catalog of restored physical records along with corresponding digital replicas of each document.
Objectives
- Implement a secure, comprehensive and flexible technology solution to find, track, hold and legally destroy records
- Image, index and store the affected, freeze-dried records alongside new records in Versatile Enterprise™
- Prevent future losses of the same magnitude
Solution
To help SCI protect, secure and manage their physical and electronic records, the Zasio team:
- Implemented the Versatile Enterprise Records Management system with the Versatile Imaging add-on module
- Migrated legacy metadata into the Versatile database
- Trained users on day-to-day usage of the application
- Configured barcode readers for efficient location tracking
- Provided best-practice guidance for the imaging and quality checking of all restored and new records
Results
The partnership between SCI and Zasio has proven to be successful, providing:
- Disaster-proof redundancy of physical records in digital form
- Reduced cost of physical delivery now that records can be viewed online
- Timely and defensible destruction of physical records
- Confidence that vital corporate records are well managed