Technical Support
Our first-rate knowledge and experience helps plan, implement and support your Versatile records management and retention software. Our record of industry-leading solutions and services is backed by exceptional customer service.
Software Support
Planning and Implementation
Configuration
Training
Data Conversion
Maintenance
We take pride in providing quality updates to our technology solutions. Customers with a current support contract will have access to software updates as they become available.
Customer Portal Highlights
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Support Hours
Technical support is available Monday–Friday from 7 a.m. to 6 p.m. Mountain time. Our office will be closed the following days in 2024:
| Good Friday | Friday, March 29 |
| Memorial Day | Monday, May 27 |
| Independence Day | Thursday, July 4 |
| Labor Day | Monday, Sept. 2 |
| Thanksgiving | Thursday, Nov. 28 Friday, Nov. 29 |
| Christmas Eve | Tuesday, Dec. 24 |
| Christmas | Wednesday, Dec. 25 |
| Christmas Break | Thursday, Dec. 26* Friday, Dec. 27* Monday, Dec. 30* * Technical support provided from 8 a.m. to 2 p.m. MT |
| New Year’s Eve | Tuesday, Dec. 31 |
Contact Information
1-800-513-1000
support@zasio.com
The University of North Dakota School of Medicine and Health Sciences’ Records and Information Management (RIM) Program started with a small number of Records Coordinators and Versatile. Zasio Enterprises has been an incredible company to work with throughout the years. The various software products they offer have allowed our RIM Program to grow into their products as we needed more features. We currently use Versatile Enterprise with the Imaging Module. From planning to implementation to maintenance and support, the team at Zasio Enterprises has been wonderful to work with. Their technical support staff are very knowledgeable, professional, and respond to our questions in a timely manner. Versatile Enterprise allows us to manage our information more efficiently throughout the information life cycle. When the time comes for our annual disposition (destruction or transfer to our University Archives), the process is made so much easier with the use of Versatile Enterprise
Susan Carlson
University of North Dakota School of Medicine and Health Sciences
Zasio has been great to work with, especially the techs. No matter what questions or concerns there are they take time to understand what is going on and help you to understand the how and why of things.
Jeanette Kilpatrick
Corporate Records Manager
Service Corporation International
Zasio’s technical support team is impressive. This group consistently offers reliable and achievable solutions for our government agency. They are responsive and diligent in their work.
Mackenzie Stone
State Records Center Manager
Idaho State Historical Society
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Stay up-to-date with Zasio
News and events
Product releases and updates
Conference and event announcements
Quick Links
Corporate Office
401 W. Front St.
Suite 305
Boise, ID 83702
(800) 513-1000
connect@zasio.com
A pioneer in information governance, we continue to expand our technology and consulting services to help businesses of all sizes maintain the highest records management and retention standards.