Software Support Specialist

Description:

This is no ordinary call center environment—it’s a dynamic, hands-on support role where every day brings new opportunities to grow both personally and professionally. Software support includes both on-premises and SaaS configurations. The ideal candidate has a strong IT background, a passion for learning new technologies quickly, and a commitment to go the extra mile for both customers and teammates. Creative thinking, problem-solving, and a customer-first mindset are key to success in this role. This is an onsite position in our Boise headquarters.

Role & Responsibilities:

• Provide technical assistance for software customers, including installation help, best practice guidance, and on-going troubleshooting
• Deliver support via phone, email, and remote meetings in a professional and customer-focused manner
• Maintain accurate records of support interactions and resolutions in the ticketing system
• Develop custom database scripts and reports to meet specific customer needs
• Document and escalate software defects and feature requests following established workflows
• Participate in quality assurance and testing efforts for new product releases
• Collaborate closely with developers to communicate bugs, expedite fixes and provide feedback on new features
• Contribute to internal documentation and knowledge base articles to improve team efficiency and customer self-service
• Assist internal team members with technical issues and contribute to knowledge sharing
• Collaborate on customer projects by offering technical expertise, assisting with data migrations, and helping ensure smooth software installations and configurations.
• Manage personal workload effectively while remaining responsive to team priorities and shared deadlines

Compensation:

Zasio offers an excellent compensation package, including 3 weeks paid time off, medical, dental and vision. In addition, enjoy 5 Fridays off every summer—the dates are up to you!

If you’re interested, please submit a cover letter and resume HERE.

A pioneer in information governance, we continue to expand our technology and consulting services to help businesses of all sizes maintain the highest records management and retention standards.