Software/ VIA
VIA · Versatile Information Assistant
Your questions go to VIA. Your records never do.
VIA is the AI assistant built into Versatile — for retention research, schedule recommendations, and product help. It's built by Zasio, runs on Zasio infrastructure, and is never sent to third-party or public AI providers. That's the whole conversation your security team was dreading, already over.
Three assistants, each an expert
Legal research
Ask retention questions in plain language; VIA answers grounded in Zasio's verified corpus of 183,000+ legal citations, and returns the actual citations — real records you can open, not just prose.
"How long do we keep terminated-employee I-9s in California?"
Schedule recommendations
Describe a record in your own words and VIA suggests the matching retention schedule — and asks a clarifying question when it isn't sure, instead of guessing.
"Signed vendor NDA from 2019 — which schedule does it fall under?"
Product help
Ask the product how to use it. VIA answers from the official documentation for your product and version, with citations back to the help content.
"How do I put a legal hold on an entire box in Versatile?"
AI your governance team can sign off on
Your records stay out of it
VIA answers questions from Zasio's governed content — legal citations, product documentation, master retention schedules. Your questions are never used to train any model, and retention decisions remain fully deterministic and rules-based.
Admin-governed
VIA is off until your administrator turns it on, and enabling it records an explicit terms acceptance in the audit log.
Scoped and benchmarked
Scoped to records management, and benchmarked against thousands of real retention questions asked by working records professionals.
Questions your security team will ask
Is our data used to train the AI?
No. VIA doesn't ingest your records, and your questions are never used to train any model.
What happens to the questions we ask?
They're processed on Zasio infrastructure and never sent to third-party or public AI providers. See the trust page for logging and retention details.
Where does VIA run?
Entirely on Zasio-operated infrastructure — no external AI APIs.
Can we control who uses it?
Yes — VIA is off until an administrator enables it, and enabling records a terms acceptance in the audit log.